Voice Services

Highly trained Customer Support Executives under experienced supervision and stringent quality standards deliver services that consistently meet our customer expectations and Process SLA's. We provide multi-lingual support for Inbound and Outbound services.

Inbound Customer Care Services

We support your customers consistently for higher satisfaction irrespective of what mode of communication they adopt – Voice, Email and Chat Services.

Every agent / associate of Altech strives to bring exceptional experience to the client's customers and provide first contact resolution.

The various functions for which we provide Inbound Support for our clients include:

• Post Sales Support including Customer Services
• Product Information Support
• Billing queries and Support
• Technical Support
• Marketing and Mailers support
• Pre-Sales Technical and Customer support
• Customer Surveys
• Customer retention
• Cross-sell / up-sell purchases
• Compliant and query resolution
• Activation and change of services
• Order management
• Warranty / replacement support
• Booking and reservations
• Loyalty programs
• Account queries and maintenance
• Insurance claims calls

Lead Generation

We are uniquely positioned to service the wide spectrum of Lead Generation services to both retail and corporate customers. We have a specialized team focused on Outbound Customer Solutions. Altech has created a unique, integrated lead generation process.

• Telephone-based meeting setting
• Lead Generation Strategy
• End-to-End direct marketing campaigns
• Customer Acquisition and Cross-Selling
• Marketing and Mailers support
• Customer Surveys

Telemarketing

All of our outbound telemarketing call centers are equipped with predictive, automated, and manual phone stations.
The telemarketing services we offer include:

• Appointment Fixing
• Lead Generation/Qualification
• Phone Sales
• List Cleaning/Database Update
• Surveys
• Market Research
• Direct Mail Follow-up
• Trade Show Follow-up
• Fundraising
• Prospecting
• Up-selling/Cross-selling
• B2B or B2C Product/Service Selling

Help Desk and Customer Support

Our Help Desk support specialists will address and solve as many issues as possible during the course of your call and provide you with pertinent information or referrals.

Our offshore technical support services provide end-to-end solutions that contribute provide truly significantly to cost savings, and relieve clients from the burden and complexity of managing a technical help desk. We provide Level-1 and Level-2 services. All staff is Certified Help Desk Professionals . The Help Desk resolves approximately 93% of all incoming issues independently. The unresolved issues may be escalated to client.

With our flexible helpdesk services, your organization can sign up for various levels of email, phone, and toll-free support.

   Response Time

Emergency requests will be responded to by a Desktop Support technician within 1 business day, with the exception of emergency requests from clinical units.

• Application Support
• OS Support
• User Account Management
• Backup & Recovery
• End user training
• Hardware / Software support & Recovery
• Online FAQ's and Knowledgebase

Our advantages include:

• Improve your customer service
• Lower your technical support costs
• Improve your business image
• Reduce your management headaches