ÿþ<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html> <head> <title>ALTECH BPO</title> <META name="Description" content="Jeevan Technologies a leading IT solutions and services provider in application development, system integration, product implementation and consulting services. Also provides hardware and software design services and product design services to technology companies." > <META name="Keywords" content="Jeevan Technologies, Jeevan, D.Napoleon, Napoleon MLA, information technology, technology, software services, software outsourcing, software development, India, offshore development, onsite development, it services, it infrastructure management, it consulting, knowledge management, application development, infrastructure management, software product development, e-business intelligence, work management, service providers, CRM Solution, ERP implementation, Linux development, business to business integration, supply chain management, customer relationship management, application service provider, supply chain management, software implementation, B2B market place, fortune 500 companies " > <META name="Keywords" content="Jeevan Technologies, jeevan technologies, Jeevan, jeevan, HOME PAGE, homepage, D.Napoleon, Napoleon MLA, actor, Actor, it, IT, software, computer, system, infotech, jobs, careers, career, current opportunity, current opportunities, application, scalability, consulting, Implementation, infrastructure, us, US, uk, UK, onsite, offshore, e-commerce, e-business, erp, crm, services, outsourcing, project, asp, php, wap, Oracle, internet, web, Chennai, Web Methods, Informatica, Sainik School, Amaravathi Nagar, sainik school, amaravathi nagar" > <META content=ALL name=robots> <META content="15 days" name=revisit-after> <META content=global name=distribution> <META content=general name=rating> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <style type="text/css"> <!-- body { background-image: url(); } a:link { text-decoration: none; color: #333333; } a:visited { text-decoration: none; color: #333333; } a:hover { text-decoration: none; color: ##1AA4FF; } a:active { text-decoration: none; } --> </style> <link href="altech_bpo.css" rel="stylesheet" type="text/css"> <style type="text/css"> <!-- .style4 { font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10px; color: #0099FF; } --> </style> </head> <body topmargin="0"> <table width="748" border="0" align="center" cellpadding="0" cellspacing="0" bgcolor="#FFFFFF"> <tr> <td colspan="3"><table width="749" border="0" cellpadding="0" cellspacing="0" class="border"> <tr> <td width="221" rowspan="2"><div align="center"><img src="images/Altech-Logo123.jpg" width="190" height="100"></div></td> <td width="528" height="32" valign="baseline"><div align="right"> <span class="content"><a href="index.htm" target="_self">Home</a>&nbsp; &nbsp;| &nbsp;&nbsp;<a href="careers.htm" target="_self">Careers</a></span>&nbsp; &nbsp;<span class="content">| &nbsp;<a href="contacts.htm" target="_self">Contact Us</a></span>&nbsp;&nbsp;&nbsp;&nbsp;</div></td> </tr> <tr> <td height="42" align="right" valign="middle"> <div align="right"><span class="content"><a href="services.htm" target="_self">Services</a>&nbsp;&nbsp; |&nbsp;&nbsp;<a href="verticals.htm" target="_self">Verticals</a> &nbsp;|&nbsp;&nbsp;&nbsp;<a href="technology.htm" target="_self">Technology</a> &nbsp;|&nbsp;&nbsp;&nbsp;<a href="casestudy.htm" target="_self">Casestudy</a> &nbsp;&nbsp;&nbsp;</span></div></td> </tr> <tr valign="top"> <td height="97" colspan="3"><table width="100%" border="0" cellpadding="0" cellspacing="0"> <tr> <td height="76" colspan="2"><img src="images/casestudy.gif" width="751" height="145"></td> </tr> <tr> <td height="0" colspan="2" background="images/bar.gif"></td> </tr> <tr> <td width="99%" height="24">&nbsp;<br> &nbsp;<img src="images/welcome.gif" width="269" height="33"></td> <td width="1%">&nbsp;</td> </tr> <tr> <td height="97" valign="top" class="content"><div align="justify"> <table width="100%" border="0" cellspacing="10"> <tr> <td height="161"><div align="justify"> <p>We are providing Inbound, Outbound and Back Office Processing services to a leading telecom service company based at UK.</p> <p class="heading-black">Services </p> <ul> <li>Provide outbound telemarketing service to their products </li> <li> Provide Back Office Processing Services </li> <li>Provide Inbound Order taking / Customer Support Services </li> </ul> <p class="heading-black"> Outbound Calling </p> <ul> <li>Telemarketing Services of their products </li> <li>Outbound follow-up to customers who did not send in the completed authorization form and copy of their current phone bill </li> <li>Call backs to customers who did not receive credit card authorization to obtain another form of payment </li> <li>Customer Retention </li> </ul> <p class="heading-black">Back Office Processing </p> <ul> <li>Back office processing of authorization forms </li> <li>Coordination between client and carriers to expedite transfer of service <strong>&nbsp; </strong></li> </ul> <p class="heading-black"> Inbound / Customer Support </p> <ul> <li>Order booking </li> <li>Billing Information </li> <li>Account Information </li> <li>Special Offers </li> <li>Product Information &amp; Support <strong>&nbsp; </strong></li> </ul> <p class="heading-black">Reports </p> <p><strong> </strong>We provide set of standard ACD reports generated from dialer. </p> <ul> <li>Number of calls offered </li> <li>Number of calls abandoned </li> <li>Service level compliance </li> <li>Average speed of answer </li> <li>Average handle time <strong>&nbsp; </strong></li> </ul> <p class="heading-black"> Benefits Client </p> <ul> <li>Efficient, thorough order management by means of a high degree of automation </li> <li>Short processing and throughput times thanks to built-in tool aids and defined processes </li> <li>Low cost of processing orders and contracts </li> <li>Service provision at the right time, right place, right quality </li> </ul> </div></td> </tr> </table> </div></td> <td valign="top" class="content">&nbsp;</td> </tr> </table></td> </tr> </table> </td> </tr> <tr> <td width="600" height="28" bgcolor="#006699" class="footer" ><div align="left"> &nbsp;AltechStar - BPO &copy;2006 . All rights reserved. &nbsp;&nbsp;</div></td> <td width="38" height="28" bgcolor="#006699" class="footer" >&nbsp;</td> <td width="115" height="28" bgcolor="#006699" class="footer" >&nbsp;</td> </tr> </table> </body> </html>