We are providing Inbound, Outbound and Back Office Processing services to a leading telecom service company based
at UK.
Services
- Provide outbound telemarketing service to their products
- Provide Back Office Processing Services
- Provide Inbound Order taking / Customer Support Services
Outbound Calling
- Telemarketing Services of their products
- Outbound follow-up to customers who did not send in the completed authorization form and copy of their current phone bill
- Call backs to customers who did not receive credit card authorization to obtain another form of payment
- Customer Retention
Back Office Processing
- Back office processing of authorization forms
- Coordination between client and carriers to expedite transfer of service
Inbound / Customer Support
- Order booking
- Billing Information
- Account Information
- Special Offers
- Product Information & Support
Reports
We provide set of standard ACD reports generated from dialer.
- Number of calls offered
- Number of calls abandoned
- Service level compliance
- Average speed of answer
- Average handle time
Benefits Client
- Efficient, thorough order management by means of a high degree of automation
- Short processing and throughput times thanks to built-in tool aids and defined processes
- Low cost of processing orders and contracts
- Service provision at the right time, right place, right quality
